Refund policy

At Only Us Inc., we stand behind the quality of our movement and our merchandise. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To maintain the integrity of our creative freedom and business standards, please ensure you adhere to the following guidelines for all returns and exchanges regarding South Side Yoko official merchandise.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Condition: Unworn, unused, and unwashed.

  • Packaging: Must include all original tags and be in the original packaging.

  • Proof of Purchase: You will need the receipt or official proof of purchase from the Only Us Inc. storefront.

2. How to Start a Return

To initiate the return process, you must contact us at info@onlyusinc.com.

  • Approval: If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

  • Unauthorized Returns: Items sent back to us without first requesting a return via info@onlyusinc.com will not be accepted.

3. Damages and Order Issues

Please inspect your order immediately upon reception. Contact us at info@onlyusinc.com if:

  1. The item is defective or damaged.

  2. You received the wrong item.

We will evaluate the issue immediately to make it right.

4. Non-Returnable Items & Exceptions

Certain types of items cannot be returned due to their nature:

  • Custom Products: Special orders or personalized items (including limited edition South Side Yoko event-specific gear).

  • Perishable Goods: Food, flowers, or plants.

  • Personal Care: Beauty or grooming products.

  • Hazardous Materials: Flammable liquids or gases.

  • Final Sale: Unfortunately, we cannot accept returns on sale items or gift cards.

5. Exchanges

The fastest way to ensure you get the size or style you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved based on the condition of the item.

  • Approval: If approved, you’ll be automatically refunded on your original payment method.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Information For any return-related questions, reach out to the team directly at: Email: info@onlyusinc.com